Showing posts with label Marks and Spencer. Show all posts
Showing posts with label Marks and Spencer. Show all posts

Thursday, 29 October 2015

Is it time the food industry was brought into line?

No, I'm not talking about the sugar tax that has had a significant amount of news and hype around it recently. Nor am I talking about salt content, or any of the other myriad of conversations around nutritional levels in food.

I'm talking about the industries use of the word "diabetic" and phrase "suitable for diabetics" to promote their products. The industry is essentially exploiting the health of those with diabetes and their friends and family who think they are helping when they buy these products at extortionate prices.

Back in 2002 Diabetes UK teamed up with the Food Standards Agency to issue a joint statement on "diabetic" food, this was reinforced in 2007 with a further statement.

With it came some initial success. Boots UK who had been selling a "diabetic" food range changed the labelling removing the word diabetic. Unfortunately it wasn't long before Boots decided it preferred profits over the health education of our country.

In March 2010 a Boots UK spokesperson commented:
"Boots UK takes the opinion of customers very seriously. In 2002, on the advice of Diabetes UK we removed our Diabetic Food Range. However, we received significant, sustained customer complaints about the lack of a specifically labelled Diabetic Food range at Boots UK and we always listen to their feedback carefully."
"Our customers told us that they liked the peace of mind of being able to buy 'treat' foods clearly labelled as suitable for those living with diabetes. In light of this customer reaction, we took the decision to reinstate the Diabetic Food Range in 2005. The range is designed to offer occasional 'treat' food that those with diabetes often miss, such as no added sugar chocolate. These occasional foods are not designed to be a main part of a balanced diet. Boots UK recommends that people with diabetes follow a healthy, balanced diet with a wide variety of foods, and we offer advice and information in store and online and our pharmacists are available to help and offer lifestyle advice. We listen to our customers and care about their opinion – we are aware of the issues surrounding this type of range and carry out regular reviews."

How far does it go?


But it's not just Boots UK that are cashing in on what I'm crudely going to call the "diabetic pound".

Thorntons Chocolate have what they are now calling the No Added Sugar Chocolate range, but look at the packaging and it is clearly labelled as diabetic.

One example of Thorntons Diabetic chocolate range

Debenhams Flowers sell a Thorntons Diabetic Selection Pack which turns out to be 596 grams of chocolate for the bargain price of £28.99 and given the laxative effect of polyols, a day on the loo is most probably included for free too!

Even Hotel Chocolat, who when challenged claim to agree with and support the Diabetes UK positional statement on diabetic food, blatantly ignore the fact they are marketing food "suitable for diabetics". In this instance they aren't using polyols but instead a high cocoa content as their reasoning. At least that means you don't have the joys of the polyol laxative effect, but never-the-less they are very much joining in with the rest of the industry in cashing in on the "diabetic pound".

There are many more examples of "diabetic" food products from jam to cookies to fruit sweets to cakes and even ice cream! Yes diabetic ice cream! Franks Ice Cream has a range of "diabetic" ice cream which I'll come back to shortly.

Diabetic Food and the NHS


When I was initially diagnosed with diabetes one of the first things I was told by my practice nurse was:

"Don't buy diabetic food, it's expensive, will put you on the toilet and has no advantage over the products they aim to replace".

Excellent advice and it's something that I hear is shared by most HCPs around the country. It didn't stop my friends and family trying to be helpful and buy me diabetic chocolate - regularly! - but at least patients are getting good advice and they can hopefully educate those around them against the huge marketing machine of the food industry.

So imagine my shock and horror when I find out the NHS isn't following it's own advice! Pretty much every hospital website has a document discussing food and diabetes which has a statement along the lines of:

"Don’t be tempted to buy diabetic foods. They are expensive, can still affect your blood sugar levels and often have a laxative effect. They also contain just as much fat and as many calories as non diabetic foods. Occasional small portions of the ordinary product would be a better choice."

Some examples of this can be found at University Hospitals Coventry & Warwickshire (bottom of page 2), Tameside, Glossop and Stockport (top of page 5) and Derby Hospitals (page 6).

Yet, if you are an inpatient at hospital then potentially, if you select ice cream from the menu, you might be eating Franks Diabetic Ice Cream! In fact when you go on to Franks Ice Cream website they are almost using the NHS as an endorsement for their product!

Franks Ice Cream showing off they are an NHS contracted supplier
This shouldn't be allowed. I suspect (and this is a complete guess!) the reason might be that many inpatient catering contracts are actually run by companies on behalf of the NHS and those contracts only specify certain nutritional requirements but, whatever the reason, patients in NHS hospitals should not be given "diabetic" foods.

Drilldown on a couple of products


Let's compare Franks "diabetic" ice cream to a really indulgent vanilla ice cream. Let's see just how much of a difference the diabetic version has on the amount of carbohydrates consumed.

Franks Diabetic
Vanilla Ice cream
Haagen-Dazs
Dairy Vanilla Ice Cream
Carbohydates (per 100g)19.7g20.2g
Of which sugars (per 100g)13.8g14.3g

A whopping 0.5g of extra carbohydrates per 100g of ice cream (100g is approximately 2.5 scoops of ice cream) if you go for one of the most indulgent vanilla ice creams available over Franks diabetic version. In real terms, the amount of insulin required to deal with both of these products is exactly the same.

What about those Thornton chocolates?

Well, if you buy them, don't eat more than two chocolate pieces a day because Thorntons themselves point out that three pieces is deemed an excessive amount of polyol consumption and will cause you problems!

WARNING: Excessive consumption may cause laxative effects. We recommend eating no more than 20g of polyols per day, though children or particularly sensitive people may react to levels lower than this.

...but let's take a look at the carbohydrates. This time against one of my favourites, Diary Milk chocolate...

Thorntons No Added Sugar
Caramel and Fudge
Cadburys
Diary Milk Chocolate
Carbohydates (per 100g)61.3g56.5g
Of which sugars (per 100g)3.2g56g
Polyols57.1g0g

So, Cadburys Diary Milk has slightly less carbohydrates than the Thorntons diabetic chocolate. The profile of the blood sugar spike will be different but here is the rub... if you eat those Thorntons chocolates and need to take insulin you don't really know how much of that 61.3g you need to inject for. Why? Because, to not put to finer point on it, you don't know how much of those polyols will just "go through" you.

Where do the supermarkets stand?


Given Diabetes UK works closely with Tesco I had imagined Tesco might be leading the pack when it comes to policy around diabetic ranges, especially since the Diabetes UK positional statement clearly states as one of its calls to action:

"Retailers are recommended to stop selling ‘diabetic’ foods."

Unfortunately a quick look on their website shows this not to be the case. I could find no policy statement about diabetic foods and they sell a range of diabetic ice cream and jam products.

Morrisons have double standards. On the one hand, they have a policy around diabetic food in line with the Diabetes UK positional statement


...but happily sell a range of products labelled diabetic from icecream to jam!


Back in April 2010, Asda specifically asked people what diabetic food they wanted


Not only did they want to create a diabetic range they were calling customers who had diabetes diabetics. A big no-no in my book. It looks like they didn't take that idea forward, but they do sell diabetic ice cream.

Waitrose has a page dedicated to diabetes, once again we see a supermarket calling its customers who have diabetes diabetics (and they also use the phrase diabetic control - another no-no!) and they clearly point out there is no need to buy diabetic products.


.
..but following the double standards of Morrisons you can happily buy diabetic jam and ice cream.

Marks and Spencer also have a whole page on how to be healthy with diabetes, referring people to the Diabetes UK website and making it clear "suitable for diabetics" products should be avoided.


It's difficult to be sure but I'm not aware of any products specifically labelled as diabetic in M&S - more research is needed!

And finally, Sainsburys. Sainsburys has a policy referring people to the Diabetes UK positional statement but like many of the other supermarkets they are calling their customers with diabetes diabetics.


Unlike Morrisons and Waitrose however they seem true to their word and I can find no products labelled diabetic. Please let me know if you know of any products that they sell that doesn't align with their policy statement above.

But even Sainsburys isn't impervious to the food industries marketing machine, with many products now having the claim "suitable for diabetics" somewhere on the product labelling. The most common place to find them is on chocolate and sugar products. One example is Choc Shots, which like all the food in the store is suitable for people with diabetes as part of a healthy diet.

"suitable for diabetics (as part of a healthy diet)"

Asda even manages to sell soup that is apparently "suitable for diabetics" - who would have thought someone with diabetes could eat soup! *sigh*

Sarcasm on full: Soup I can eat - it must be a first! 

I'd certainly like to see the supermarkets take more of a stand on this issue and put some pressure on the food manufactures to change their labelling and remove references to diabetics. Supermarkets definitely need to be part of the solution and not part of the problem. I have no problem with products being labelled as low in sugar or low GI, but that does not make them diabetic or suitable for diabetics!

Regulation, laws, directives...


Surely the law regulates this kind of thing? Isn't the food industry one of the most highly regulated industries? How do they get away with it? Well I'm no lawyer and looking at all the regulations and directives all that is clear to me is that these documents are impenetrable and instantly cause my brain to switch off given the language used.

What I do know is the European Food Safety Authority states:

Health claims made in relation to food products require authorisation under Regulation EC 1924/2006 before they can be used in the labelling and marketing of these products in the EU

Within that regulation point 22 says:

(22) Conditions for claims such as ‘lactose-free’ or ‘gluten-free’, addressed to a group of consumers with specific disorders, should be dealt with in Council Directive 89/398/EEC of 3 May 1989 on the approximation of the laws of the Member States relating to foodstuffs intended for particular nutritional uses ( 9 ). In addition, that Directive provides the possibility that foodstuffs for normal consumption can indicate their suitability for use by these groups of consumers if they fulfil the conditions for such statement. Until the conditions for such statements are set at Community level, Member States may maintain or adopt relevant national measures.

I have no idea what the directive means in real terms. I also found this document Proposal for a Regulation of the European Parliament and of the Council on foodintended for infants and young children and on food for special medicalpurposes (First reading) (Legislative deliberation) with lots to say on the subject such as:

(7) Directive 2009/39/EC foresees that specific provisions could be adopted regarding the two following specific categories of food falling within the definition of foodstuffs for particular nutritional uses: 'food intended to meet the expenditure of intense muscular effort, especially for sportsmen' and 'food for persons suffering from carbohydrate metabolism disorders (diabetes)'. As regards special provisions for food for persons suffering from carbohydrate metabolism disorders (diabetes), a Commission report to the European Parliament and to the Council concludes that the scientific basis for setting specific compositional requirements is lacking

I'm totally baffled. Hopefully someone with a better understanding of the law can explain the rules in terms that mere mortals can understand but, the long and the short of it is, "diabetic products" are out there; products claiming to be "suitable for diabetics" are out there and; this marketing approach is increasing. In my eyes this is wrong but what can be done?

Should we be lobbying the food industry? Challenging the NHS on the food they provide to inpatients? Lobbying the supermarkets to apply pressure for change? Lobbying our MPs to tackle this issue? Or as Diabetes UK positional statement says "Members of the public can make complaints about food labelling that they consider to be misleading to their local Trading Standards team"? Well, maybe we should be doing all of these things.

What do you think?

Tuesday, 1 July 2014

Dear M&S...

You used to be a leader in sharing nutritional information with your customers. Back in 2005 you had a traffic light system on your food to help customers make informed choices. Tesco and Morrisons only agreed to do this at the end of 2012!

You were a leading light.

You used to provide information about the products you sold in Cafe Revive on your website enabling people, such as myself, the opportunity to plan how much insulin I would need to inject in order to eat at your establishment.

Unlike others (such as Costa, Starbucks, BB Coffee and Muffins, Caffe Nero etc), you took the retrograde step earlier this year to remove this information from your website. Eating in your cafe now has an element of risk to my (and others) health.

I don't have an explanation as to why you made this retrograde decision (even after spending 15 minutes on the phone to your customer care team). All I've been told is:
  • The information is no longer provided on your website.
  • You have no plans to provide this information on your website in the future.
  • If I want to know the carbohydrate value of any product in your cafe I should request this information from your staff at the time of purchase.
Well last Saturday I did exactly that - in your Wellingborough store. I asked for the carbohydrate content of a piece of cake. The staff seemed quite put out with me asking and pointed to the plastic noteholder stating the product and calorie content. I was told very abruptly that everything I needed to know was there.

I pointed out this only provided me the calorie content of the cake and not the carbohydrate content. The member of staff stormed off to ask a colleague and after much discussion she came back and told me the amount of calories as though this was the carbohydrate content. If I hadn't done a mental check on this number I would have injected a dangerous amount of insulin that would have potentially ended my life.

I asked again for the carbohydrate content.

A rather large queue was starting to form and customers (quite rightly) where getting frustrated and annoyed that they weren't being served. I on the other hand felt like I was being a "problem" both for the other customers and the staff.

Eventually they found an A4 ringbinder which contained a printed sheet for each product. There didn't seem to be any logical order to how these sheets were stored and the staff flicked through each page in turn until they found the product I was interested in and provided me with the carbohydrate information. It seemed much larger than I was expecting (but nowhere near the calorie value!) but given the size of the queue that had formed I wasn't going to question it. I was embarassed enough!

I purchased my food and drink and took a seat.

At this point I did my calculations in order to determine the amount of insulin I required and then I had a panic. What if this number was wrong? It seemed too high for such a small slice of cake. Other cakes I had eaten in Costa (for example) were much smaller. Had they read the right value?

I couldn't inject without seeing this information for myself and so with a renewed resolve I went back to the counter and asked to see it. Once again I got stares from other customers as (I imagine) they were wondering "who is this person that has just jumped the queue?" and the staff didn't seem particularly happy with me interupting them again to ask the same question. Eventually they found the correct folder and flicked through each page (again) until they found the product and handed me the folder.

It turns out they had given me the correct number from the page. I thanked them and sat down. I decided I couldn't inject the amount it stated, it "seemed" wrong. I reduced the amount I injected by a couple of units on the basis it would be easier to correct with an additional shot of insulin later if the number was incorrect than to deal with a potential insulin overdose.

I don't know if the slice of cake I consumed on the day was smaller than the suggested size in the manual; or if the value on the page wasn't correct; or if diabetes just played one of those nasty tricks on me due to the stress of the situation, but I ended up hypo later that day and I had to eat some fast acting carbohydrates to get my blood glucose levels back in range. I suspect it was the stress, but with diabetes you can never be totally sure.

In the end, what should have been a nice "treat" at the weekend turned into a stressful, unhappy experience that ultimately ended up with me in a hypoglycemic state. Not an experience I wish to repeat and so until nutritional information is published on your website (like it used to be), unfortunately I will not be having a "treat" at any of your cafes again. I would much prefer to go somewhere that lets me be safe and in control of my health needs - as I have mentioned nearly all of the high street chains offer me this comfort.

Angry at what had happened, I raised this issue with you on Twitter and you told me to give you a call. I was hoping that when I rang you'd say "Sorry, we made a mistake, this information will be back on our website soon and when it is we will let you know" instead you made it very clear that there were no plans to give this information to customers on the website and despite me recounting my experience, the advice was still to ask in store - to put my life in the hands of poorly trained staff.

You said you'd contact the Wellingborough store to ensure they were aware of the issue, but you are a national chain... what if the same experience I had happens in other stores? What if your staff tells a customer the calorie content rather than the carbohydrate value and your customer accepts this without question? You are putting peoples lives at risk! If I hadn't had the sense to question the original answer I would have injected around ten times the amount of insulin required.

Given you send this nutritional information out to every store that has a Cafe Revive in it, surely it is not beyond the realms of your ability to share this information online with your customers? You used to, why did the policy change? Is this a lot to ask of a multi-national company? You already have the information so please share it for everyone's benefit.

Instead of being a laggard, I want you to become that leading light again. Show the UK how you care for your customers needs and how you understand the value customers place on nutritional information.

With a very heavy heart,
David

Help me to change the mind of M&S


If you agree with me that Marks and Spencer should start publishing on it's website (again) the nutritional information of the food it sells in Cafe Revive, please let them know.
It only takes a few minutes to make your voice heard.

You can:
  • Contact them via their website
  • Call their customer services line on 0333 014 8555 and select option 4
  • Write to them at:

    Marks & Spencer
    Chester Business Park
    Wrexham Road
    Chester
    CH4 9GA
  • and/or tweet them @marksandspencer (+M&S)
Please help Marks and Spencer become a leading light again and make it safer for customers to eat in Cafe Revive.

Thank you.